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In case you’ve ordered a web hosting package and you’ve got some questions with regard to a particular function/feature, or in case you have faced a certain complication and you need assistance, you should be able to touch base with the respective client service team. All web hosting companies deploy a ticketing system no matter if they provide other means of contacting them along with it or not, since the most effective way to handle an issue most often is to open a ticket. This model of correspondence makes the responses sent by both parties easy to track and allows the client support team members to escalate the situation if, for example, an administrator must step in. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you’ll have to use no less than two separate accounts to get in touch with the customer support staff and to actually administer the hosting space. Non-stop switching from one account to another might sometimes be a burden, not to mention the fact that it takes a lot of time for the majority of hosting companies to answer the ticket requests themselves.

Integrated Ticketing System in Shared Web Hosting

Our shared web hosting come bundled with an integrated support ticket system, which is part of our in-house developed Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia will enable you to manage everything related to the web hosting service itself in the very same place – payments, files, e-mails, support tickets, etc., eliminating the need to use different admin consoles. In case you have any technical or pre-sales questions or any problems, you can send a ticket with just a few clicks without ever logging out of your Control Panel. During the process, you can pick a category and our system will offer you a number of educational articles, which will supply you with more info and which may help you solve any specific problem before you actually submit a ticket. We guarantee a ticket response time of maximum 60 minutes, even if it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

We deem it far more convenient to manage everything in one location, so we’ve implemented a trouble ticket system into the custom-developed Hepsia hosting Control Panel, which is available with every single semi-dedicated server account. This will permit you to handle the communication with our client care team along with your content, which means that you won’t have to remember one more log-on name for some other system. You’ll be able to submit a new ticket or to check the status of an old one with less than a few clicks of the mouse whilst you’re browsing the content hosted in your account. Besides, you can look through older tickets using an intelligent search filter or take a look at applicable FAQ articles with solutions to commonly confronted obstacles. The integrated ticketing system is monitored 24/7/365 with the maximum response time being only 60 minutes, so there will always be someone to help you.