Integrated Ticketing System in Shared Web Hosting
Our shared web hosting come bundled with an integrated support ticket system, which is part of our in-house developed Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia will enable you to manage everything related to the web hosting service itself in the very same place – payments, files, e-mails, support tickets, etc., eliminating the need to use different admin consoles. In case you have any technical or pre-sales questions or any problems, you can send a ticket with just a few clicks without ever logging out of your Control Panel. During the process, you can pick a category and our system will offer you a number of educational articles, which will supply you with more info and which may help you solve any specific problem before you actually submit a ticket. We guarantee a ticket response time of maximum 60 minutes, even if it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
We deem it far more convenient to manage everything in one location, so we’ve implemented a trouble ticket system into the custom-developed Hepsia hosting Control Panel, which is available with every single semi-dedicated server account. This will permit you to handle the communication with our client care team along with your content, which means that you won’t have to remember one more log-on name for some other system. You’ll be able to submit a new ticket or to check the status of an old one with less than a few clicks of the mouse whilst you’re browsing the content hosted in your account. Besides, you can look through older tickets using an intelligent search filter or take a look at applicable FAQ articles with solutions to commonly confronted obstacles. The integrated ticketing system is monitored 24/7/365 with the maximum response time being only 60 minutes, so there will always be someone to help you.