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In case you’re a website owner, a problem can always crop up and it doesn’t necessarily have to be related to the web hosting service. For example, something can go wrong when you bring an Internet application up to date or some important content can be edited or deleted by mistake. Whatever the nature of the problem may be, you will have to get in touch with the support team and request them to retrieve a backup or to assist you in fixing the problem that you’re facing. How quickly they’ll do that will predetermine the amount of time that your sites will be down. For some websites such as community portals or shopping portals, a regular outage often means losing users and cash. That’s why, it’s of crucial importance that you use the services of a hosting company that offers not only a very good customer support service, but also a prompt one.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed maximum reaction time for any client support ticket that you post or any email that you send is just one hour, even if you contact us on weekends and official holidays. Whatever the essence of your problem or question might be, we will lend you a helping hand straight away and will provide you with the necessary info to solve any problem with your sites. The actual response time usually does not exceed fifteen to twenty minutes, which is the reason why you can just forget about waiting around for hours to get an issue solved or even worse – waiting one whole day only to receive a response that more information is necessary whilst nothing is solved. We will give you assistance without delay purely because we know exactly how valuable time can be in the dynamic online space. The sixty-minute response time guarantee is valid for any billing or technical query that you might have in regard to our shared web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we realize exactly how vital it is to get well-timed assistance, we promise that you will never need to wait for more than an hour to obtain a reply to any support ticket that you submit from your semi-dedicated server CP. The fact is, you’ll seldom have to wait for more than 20 to 30 minutes and this applies to any question regardless of what its nature is – billing, general or technical. What’s more, our customer and tech support staff will be at your disposal 24 hours a day, 7 days a week, which means that even if you post a ticket during public holidays, you will invariably obtain a lightning-fast reply, which will include the answer to a query, the solution to a problem or the information required to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you will never need to spend a whole day hanging around waiting for a reply like you would with plenty of other companies.