One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed maximum reaction time for any client support ticket that you post or any email that you send is just one hour, even if you contact us on weekends and official holidays. Whatever the essence of your problem or question might be, we will lend you a helping hand straight away and will provide you with the necessary info to solve any problem with your sites. The actual response time usually does not exceed fifteen to twenty minutes, which is the reason why you can just forget about waiting around for hours to get an issue solved or even worse – waiting one whole day only to receive a response that more information is necessary whilst nothing is solved. We will give you assistance without delay purely because we know exactly how valuable time can be in the dynamic online space. The sixty-minute response time guarantee is valid for any billing or technical query that you might have in regard to our shared web hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we realize exactly how vital it is to get well-timed assistance, we promise that you will never need to wait for more than an hour to obtain a reply to any support ticket that you submit from your semi-dedicated server CP. The fact is, you’ll seldom have to wait for more than 20 to 30 minutes and this applies to any question regardless of what its nature is – billing, general or technical. What’s more, our customer and tech support staff will be at your disposal 24 hours a day, 7 days a week, which means that even if you post a ticket during public holidays, you will invariably obtain a lightning-fast reply, which will include the answer to a query, the solution to a problem or the information required to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you will never need to spend a whole day hanging around waiting for a reply like you would with plenty of other companies.