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You will find plenty of shared web hosting providers available, still most of them are resellers that have minimal resources, particularly in terms of support. One way to distinguish them is the option to reach the company over the phone. The level of support that you can have through this method of communication will vary based on the service provider - several of them provide you with experienced phone support, others offer general and customer support only as some matters are more time-consuming and it is quicker to be resolved via a trouble ticket, especially when the issue has to be escalated. Still, it is good to find that you can always get in touch with your website hosting supplier since there're various small-scale problems which can be resolved efficiently and in a very timely manner with a call, not mentioning that you are able to get additional info about the services before you become a client.

Phone Support in Shared Web Hosting

We believe that having the option to communicate with a live representative is very important, so we have three support lines around the globe (USA, UK and Australia) and you're able to get in touch with us over the phone for fourteen hours every day. In case you consider purchasing one of our shared web hosting, for instance, you have the option to phone us and find more about our services before you order so as to make sure that we do meet all of the system requirements for your sites. Following your order, you will be able to call us about any sales or billing problems you may have, or receive any kind of general or basic tech information that you need. We have aimed to find the perfect balance between phone and ticket support, so for strictly technical matters you will have to use the ticketing system, that will help you track the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be certain that there is always someone to help you when you have any queries about the semi-dedicated server packages that we offer. Whether you want to learn more about our packages, you have a billing issue or some general issue, you can just give us a call. Although some more complicated matters may need a ticket so as to give time to our technical support team to analyze, we can assist you with a range of technical questions on the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the United States, Great Britain and Australia, we have local telephone lines in all of these countries as well. If you are in a different country, we also have a global number where you'll be able to contact us.