24/7 Customer Support in Shared Web Hosting
We provide 24/7 billing, customer and technical support for all of our shared web hosting. Even if you are not our customer yet and you have questions, we can help you in a timely manner and supply you with the needed information, to give you a choice to make the very best decision when you purchase your new hosting account. We're available anytime, including holidays and weekends, and we provide you with various options for communication to contact us - live chat, phone, email messages and support tickets. To make things easier for you, we have multiple telephone numbers globally, so you'll be able to call the one which is closer to you. The max response time for your emails and your tickets is one hour. The regular response time is around 15-20 min, so you can forget all about waiting for days and nights to receive assistance for any task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You're able to try our support services even before you buy a semi-dedicated server account from our company as we have phone and live chat support for pre-sales, billing and basic queries. Our agents will assist you to select the ideal plan or give you details about our servers, to check whether the system requirements for your websites are met. In case you're an active customer, you can also get in touch with us through electronic mail or through our ticketing system, which can be accessed through the Hepsia website hosting Control Panel. We guarantee that any time you employ any of these two methods of communication, you'll get a reply within no more than an hour and that’s 24/7, which includes weekends and official holidays. If you have used the web hosting services of other companies, even big ones, you can compare the reply time since it usually takes an entire day for them to handle a ticket.
24/7 Customer Support in VPS Servers
If you purchase a VPS server from our company, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have a couple of local phone numbers in the U.S.A., the United Kingdom and Australia plus a live chat service. If you're an existing customer and you're looking for help with some technical issue that requires more time to investigate or resolve, you will be able to open a ticket from your billing account or you'll be able to send an email and we will take care of the problem and send you an answer within 1 hour. The reply time is warranted 24/7, which includes holidays and weekends, still for most problems it takes a maximum of 30 minutes to get support. The support service covers your VPS and all the pre-installed software it comes with, so in case you'd like to have help with third-party apps, you can check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we provide come with 24/7 support through various methods of communication and with a one-hour maximum response time warranty. When you want to learn more about the plans or you have any kind of general or billing questions, you can phone one of the local numbers that we have worldwide or you may use our live chat service and talk to a live representative. For strictly tech issues that require assistance from a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an e-mail message, since all these channels are more appropriate to track a particular problem. The answer time for them rarely surpasses half an hour, so that you can forget about waiting for a full day so as to receive help. The support service is available for all of the server-related issues, and the pre-installed software. When you'd like to receive assistance for third-party apps, you may consider adding the Managed Services upgrade that we offer with all of the plans.