Client Support Channels
A 60–Minute Response Time Guarantee
Every single help request you send to us will be replied to within maximum 1 hour. In case your trouble ticket or email calls for further assistance from a server admin, we will without delay forward it and leave a note to let you know that your matter is being worked on. If you order the Managed Services package, any of the server administration services included there will be carried out at a time of your liking.
A First–Class Support Service
Should you require assistance using the Online Control Panel or with any of the applications that we’ve installed on the dedicated hosting server for you, don’t hesitate to contact our technical support team anytime via the ticketing system. Furthermore, should you need help managing your dedicated web hosting server, you can make use of the Managed Services package, that includes Operating System updates on a weekly basis, troubleshooting and installation services, server monitoring and rebooting procedures, backup hard disk drive storage space, etcetera.
A User–Friendly Help Section
Each dedicated server comes with our charge–free Online Control Panel, which sports an extensive knowledge base plus a set of instructional video tutorials. Whenever you need assistance while working with the Online Control Panel, just push the Videos or Help buttons situated in the top right corner.