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Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • In the Online Control Panel you will find a comprehensive Help Center section featuring a ton of how–to articles and commonly asked questions. They are compiled by our support team of capable techs. Simply fill in your question and our intelligent software will return the best possible answer.

  • Top quality support service
  • Video Tutorials

  • We have prepared a collection of instructional video tutorials that visually explain how you can tackle a common issue associated with your shared web hosting account. You will find the how–to videos in the Help section.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a round–the–clock client support service and include a one–hour support ticket response guarantee. Our accomplished support engineers will be available 24 hours a day and will remedy any problem that you may possibly chance upon within maximum one hour after the client support ticket submission. In the majority of instances, an answer will be given to you in less than twenty minutes.