1 hour ticket response
We are dedicated to giving a quick and adequate answer to every customer support ticket submitted by a customer. Our experienced help desk team members will review your request and will think of the most effective option. We offer a 1–hour response time guarantee for all helpdesk tickets. In reality, the average technical support ticket response time has proven to be twenty minutes.
An Exceptional Customer Care Service
Our customer service staff representatives have enormous experience in the shared web hosting industry and are professional enough to find a fast solution to your problem. If, however, the matter at hand is not within the competency of a client support engineer, the customer support ticket will be sent to a developer or system administrator for further assistance.
An Easy–to–Navigate Help Center Section
In the Online Control Panel you’ll find an easy–to–navigate Help section where you can get quick suggestions on how you can use our services. You can find the answers to your questions in the F.A.Q. section, find more details in the web hosting account management articles or check out our step–by–step video tutorials.